Technology has changed the workplace and it has also increased the need for technology professionals who play a crucial role in an office, such as helpdesk technicians.
In an article for Forbes magazine, Natalie Burg wrote last year that business isn’t as face-to-face as it once was, and instead “today’s communication depends on conference calls and email chains.”
An increased use of technology has also increased the need for professionals who can help workers trouble shoot technology issues and learn how to use new communication systems. This is why many employers are looking for helpdesk professionals with relevant and up-to-date training from a school like CTI.
Technology isn’t completely new to the workplace, but its use has dramatically risen in recent years.
“A new generation of communications technologies are upon us,” Burg writes. “They are addressing the new way to work that is permeating workplaces worldwide.
In her article, here are a few technology trends taking place right now in the workplace:
- Mobile Work-from-Home: We live in a global workplace without time zones or office hours. Just ask any spouse who has waited to serve the main course while awaiting a husband or wife to finish a work email at the table. Delayed dinners notwithstanding, the ability to shoot out that email at the dinner table actually allows that spouse to get out of work an hour earlier and be there in the first place. A fair trade-off since it’s also good for employers when employees have happy, balanced lives. “You might be on a conference call with Europe in the wee hours and have to get your kids to a soccer game in the afternoon,” Ferrazzi said. “You can do it working virtually, and there’s real value in accommodating that employee need.”
- Closer Collaborations: Collaboration used to happen in boardrooms with whiteboards and bagels. Today, it’s on documents being edited by multiple people all over the world at the same time. It’s sharing screen data and chatting over video. “Seventy-nine percent of people work on virtual teams,” said Puskar. “What’s interesting is that in most organizations there is a preponderance of using yesterday’s tools.”
- Unified Communications: So mobile communications are great, connecting via video is beneficial and social engagement boosts productivity — doesn’t that sound like an awful lot of digital clutter to keep track of? It is. In fact, a McKinsey Global Institute study found that high-skill knowledge workers spend 19 percent of their average workweek searching for and gathering information. That’s an incredible amount of lost productivity time. “What this new generation of platforms is doing it pulling it all together,” said Ferrazzi. “You get the information you need for the business moment you’re in.”
Today’s workplaces are adapting to new technologies and employers are looking for helpdesk technicians who can help businesses make that shift and stay on top of the latest uses of technology for business and communication.
Career Technical Institute is one of the leaders in providing professional training for those looking to enter the information technology field. Flexible programs and training that can be completed in 7 to 12 months, makes Career Technical Institute an ideal place to start a new career in the information technology sector, which is one of the hottest career fields available.
Employers in the information technology sector are looking for applicants with creativity and imagination, but they are also looking for those with professional training in various IT skills. Career Technical Institute is a national leader in preparing a new generation of workers to dream up the next big idea in the world of technology.
Training in information technology can offer you a chance to work in a variety of career fields, especially those that have the fastest rates of employment, like education and healthcare. If you are looking for a career that offers you long-term stability and a chance to work in a field you are passionate about, training in information technology from a school like CTI could be a great option that could lead to steady employment in a matter of months.